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This form should be used in conjunction with the University s Complaint Handling Procedure. Any relevant documentary evidence should be attached to this form. Evidence submitted should be as concise as possible and relevant to the complaint. Unreasonable quantities of evidence or evidence which is deemed not to be relevant to the complaint may not be considered. Investigation of the complaint will not commence until you confirm that your supporting documentation is complete. If you are a student (or recent student), we strongly encourage you to speak to the Students Union before completing this form. Once completed, this form should be submitted by Email:  HYPERLINK "mailto:Complaints@qmu.ac.uk"Complaints@qmu.ac.uk; or Post: Legal Adviser, Queen Margaret University, Musselburgh, EH21 6UU Tel. 0131 474 0000 For the purpose of this procedure, a complaint may be defined as 'An expression of dissatisfaction by one or more individuals about the standard of service, action or lack of action by or on behalf of the University'. A complaint may relate to: the quality and standard of service failure to provide a service the quality of facilities or learning resources treatment by or attitude of a staff member, student or contractor inappropriate behaviour by a staff member, student or contractor the failure of the University to follow an appropriate administrative process dissatisfaction with the University s policy, although it is recognised that policy is set at the discretion of the University The definition of a complaint is very broad and the list above is not exhaustive. However, not every concern raised with the University is a complaint. For example, the following are not complaints: a routine, first-time request for a service; a request under the Freedom of Information (Scotland) Act or Data Protection legislation, including the General Data Protection Regulations; a request for information or an explanation of policy or practice; a response to an invitation to provide feedback through a formal mechanism such as a questionnaire or committee membership will generally not be treated as a complaint; a request for compensation only; an insurance claim; an issue which is being, or has been, considered by a court or tribunal; an attempt to have a complaint reconsidered where the University s procedure has been completed and a decision has been issued; a complaint by a member of staff which is handled through the University s HR policies, including the University s Whistleblowing procedure; an appeal about an academic decision on assessment or admission. Personal Information NameAddress EmailTelephoneMatriculation number and programme of study (if applicable) Complaint Please provide details on the nature of your complaint and any action you have taken to pursue your complaint with the University. Please include details of the period during which your complaint arose  Remedy Please provide details of how you wish your complaint to be resolved  Delay If you are submitting a complaint more than six months following the last related incident, please provide a brief explanation for the delay  Supporting documentation Please list the supporting evidence provided for consideration, if any, and confirm whether what you have submitted is complete.  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